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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tracy Kubarski

May 18, 2024

5  out of  5 rating by Tracy Kubarski
"Dax and the whole office is very helpful and friendly, always there to help."
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Patty Duke

May 13, 2024

1  out of  5 rating by Patty Duke
"Dax is rude , argumentative, not helpful He said in November 2023 the we had insurance on our pickup truck so Ben was good to drive from Boulder to Steamboat. We had an accident in December and Dax said we had no insurance. Meanwhile Dax has blocked us from getting any insurance at all Mean man"
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Alan David Reyes

March 1, 2024

1  out of  5 rating by Alan David Reyes
"When you choose an insurance agency, you're putting a lot of trust in that group of people. You're counting on them to help you protect yourself. Dax Mattox and his agency do not deserve that trust. I was exposed to substantial risk due to a policy sold to me by this agency that failed to provide adequate coverage for my situation, a situation that they were aware of from the very beginning. Had they simply told me that they couldn't provide me with the coverage I needed, I would have kept my previous insurance policy and that would have been fine. Instead, I had to expend a significant amount of time and money to rectify a huge mess, and I was fortunate that it wasn't much worse. When I confronted the agency about what happened, I ultimately wound up on a call with Dax Mattox himself where he first dismissed my concerns, then offered empty excuses, and finally tried to gaslight and blame me. He is a real piece of work, and in hindsight it is clear exactly where this agency's business practices come from. If you like being dealt with honestly and with respect, I would strongly recommend that you take your business elsewhere."
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Katie Moore

February 20, 2024

5  out of  5 rating by Katie Moore
"DAX & CRYSTAL!!!!!! They are a Dream team. I’m insurance-dumb-Hahahha- For real, none of this stuff makes sense to me. I’m so thankful to have agents that I can trust, that make me feel less “dumb”.. by explaining everything to me in a thoughtful manner, and helping me find the best policies for my family, home, pet and business!! I’ve lived in Steamboat my entire life and I’ve used other agents, but no one comes close to the level of customer service this team brings. Let’s face it, insurance is an annoying thing we are obligated to carry.. wouldn’t you want to make your insurance experience the best possible??? Ya?? Well me too, call DAX AND CRYSTAL!!!"
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Ben Duke

February 19, 2024

1  out of  5 rating by Ben Duke
"My family had been with Dax for 30 years. His team is caring, but he is not. When a problem arose, he put all blame on us and got quite nasty. He had my 75 year old mom in tears. Zero responsibility taken on his part and zero empathy nor solutions given. We moved to another agent, I’d suggest finding one with a higher Google rating."
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Izabell Sanchez

February 18, 2024

5  out of  5 rating by Izabell Sanchez
"I have had insurance with them for a while very nice, helpful and knowledgeable people."
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Dean Baker

February 18, 2024

5  out of  5 rating by Dean Baker
"Dax & his team a great to work with. I’ve worked with them for years and will continue too!"
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Steve P

January 20, 2024

5  out of  5 rating by Steve P
"Dax and his team are great! Worked with them for years and they never let us down."
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Jesse Raikes

September 14, 2023

5  out of  5 rating by Jesse Raikes
"These folks are great. They also take care of my needs very fast and know me by name! Update: Insurance is expensive, but with Dax and his team we were able to bring my rate down but keep my coverage pretty much the same."
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Jonathan Cave

August 25, 2023

5  out of  5 rating by Jonathan Cave
"I recently started coverage with Dax Mattox office, and Crystal has been invaluable to me navigating the correct coverages I needed. Amazing customer service and has been readily available every time I have reached out. Thanks for the amazing care!"
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December 19, 2022

5  out of  5 rating by J B
"We've used Dax for nearly 20 years and he is the best in town! Incredibly helpful and genuinely cares about his clients."
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Bob Thompson

September 22, 2022

1  out of  5 rating by Bob Thompson
"I cannot say anything but bad things about this team. Dax is rarely available, and the staff is neither knowledgeable nor sympathetic. A good insurance agent will be like a family member; getting to know you, your family, and your needs better than you. Instead, there was not enough care given to understanding our complex insurance needs and we ended up paying for insurance that would have proved useless had we been unlucky enough to suffer an accident."
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Jeffrey Hoffman

May 27, 2022

5  out of  5 rating by Jeffrey Hoffman
"Helpful staff and good State Farm savings"
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Bill Scholle

January 2, 2022

5  out of  5 rating by Bill Scholle
"Always super helpful here."
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Matthew W

April 22, 2021

1  out of  5 rating by Matthew W
"Gave them my insurance business for years and had my homeowners policy axed after two claims that were outside my control. SF should spend less money on commercials and spend more money doing their job."
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Tracy Hightower-Henne

February 18, 2021

5  out of  5 rating by Tracy Hightower-Henne
"I cannot say anything but amazing things about this team especially Rachel, Roseanne and Crystal who helped us get last minute insurance before closing on our dream house after another local company let us down by stringing us along for a month telling us we had coverage to find out the day before closing at 4:30 that we didn’t. The team at Dax are amazing and made sure we are covered both in time and for the appropriate amount! Wish we would have started with them to begin with. HIGHLY RECOMMENDED! Thanks Dax Team!"
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shannon hammond

October 17, 2020

5  out of  5 rating by shannon hammond
"My husband and I have been with Dax for years. Crystal is always there to help us no matter the problem. She goes above and beyond to help us figure things out and make sure we covered in all the areas that we need to be. They are professional, knowledgeable and always helpful and friendly."
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Grant Serafy

October 7, 2020

1  out of  5 rating by Grant Serafy
"I was moving my policy over from another state - I simply wanted to do business with this office. They failed to respond to two email inquiries. I complained about this and stated I preferred prompt and professional email communication and after a few communications and trying to move my policy to another office in town, dax, sent me an email inferring that I was "bullying" his office - this is a total misrepresentation and a lie and a written insult (which I have informed State Farm about). This office cares nothing about its clients and it is doubtful they would be professional and courteous if you had an accident - dax has no set of values and defends those that treat his clients unprofessionally - I would strongly suggest going somewhere else."
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Tim O'Hara

October 5, 2020

5  out of  5 rating by Tim O'Hara
"The best!"
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Tom Mcclintock

March 13, 2020

5  out of  5 rating by Tom Mcclintock
"Friendly, helpful, patient"
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Kathleen M

February 16, 2020

5  out of  5 rating by Kathleen M
"I've had my insurance with Dax for years and his employees are very well-versed and very helpful and friendly and very pleasant to work with !"
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Jackie O'Hara

December 27, 2019

5  out of  5 rating by Jackie O'Hara
"For our personal and business insurance needs, we can't say enough positive things about Dax and his team. Always responsive, helpful and thoughtful about the best ways to get the coverage we need."
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Neil Tregilgas

July 12, 2019

5  out of  5 rating by Neil Tregilgas
"Crystal was really good helping me with my car refinancing that they offered to me and Dax helped me understand the value of State Farm and his team standing behind the insurance policies versus "those other guys"""
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Holly Baker

February 6, 2019

5  out of  5 rating by Holly Baker
"Great service and friendly and knowledgeable staff very affordable insurance"
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C Mac

February 6, 2019

5  out of  5 rating by C Mac
"Local office you can walk in anytime and get helpful service with a smile!"